Privacy Policy

This Privacy Policy describes how your personal information is collected, used, shared, and protected when you visit or make a purchase from the website located at https://www.frasermoss.com (the “Site”).

SECTION 1 – WHAT PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse, we also collect information about the individual web pages or products you view, what websites or search terms referred you, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using cookies and similar technologies. You can read more about how we use cookies below.
Additionally, when you make a purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card numbers or other payment method details), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

SECTION 2 – HOW WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Furthermore, we use this Order Information to:

  • Communicate with you regarding your order or account.
  • Screen our orders for potential risk or fraud.
  • Provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.
    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Some Device Information may also be used to serve you targeted advertisements on other websites.

SECTION 3 – SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with trusted third-party service providers to help us use it for the purposes described above. For example:

  • We use an e-commerce platform to power our online store.
  • We use payment processors to handle transactions securely.
  • We may use logistics and shipping partners to fulfill and deliver your orders.
  • We use analytics providers to understand how our customers use the Site.
  • We may work with advertising partners to show you relevant ads.
    We require all such third parties to respect the security of your Personal Information and to treat it in accordance with the law and only for the specific purposes we have contracted them for.
    Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information, or to otherwise protect our rights.

SECTION 4 – COOKIES
Cookies are small data files that are placed on your device when you visit a website. We use a variety of cookies for different purposes:

  • Strictly Necessary Cookies: These are essential for the Site to function and cannot be switched off. They are usually only set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
  • Performance/Analytics Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us know which pages are popular and see how visitors move around the site. If you do not allow these cookies, we will not know when you have visited our Site.
  • Functional Cookies: These enable the Site to provide enhanced functionality and personalization, such as remembering your login details or language preference.
  • Targeting/Advertising Cookies: These cookies may be set through our site by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites.
    You can control and manage cookies through your browser settings. Please note that disabling certain types of cookies may impact your experience and the functionality of the Site. For more detailed information, please see our separate Cookie Policy or banner.

SECTION 5 – YOUR RIGHTS AND CHOICES
You have rights regarding your Personal Information, which may include:

  • Access: You can request access to the Personal Information we hold about you.
  • Correction: You can request that we correct or update any inaccurate or incomplete information.
  • Deletion: You can request that we delete your Personal Information, subject to certain legal exceptions (e.g., we are required to retain transaction records for financial reporting).
  • Objection: You can object to certain types of processing, such as direct marketing.
  • Data Portability: You may have the right to receive a copy of your data in a structured, machine-readable format.
  • Withdraw Consent: Where we rely on your consent to process your data (e.g., for certain marketing communications), you can withdraw that consent at any time.
    To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request in accordance with applicable data protection laws.

SECTION 6 – DATA RETENTION
We retain your Personal Information only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, subject to our legal obligations to retain certain transaction data.

SECTION 7 – DATA SECURITY
We take reasonable and appropriate technical and organizational measures to protect the Personal Information we collect and process. The security of your data is important to us, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

SECTION 9 – CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to exercise any of your data protection rights, please contact us.