Shipping & Returns

We believe in the integrity of our products and are committed to ensuring a smooth and transparent experience from the moment you place your order to the day it arrives at your door. This policy outlines our general processes for shipping and returns. For the most current and detailed information regarding specific timelines, costs, or location-based particulars, please refer to the dedicated policy page on our website.

Our Shipping Philosophy

Our goal is to deliver your carefully selected items to you securely and efficiently. Every order is processed with attention to detail, prepared for shipment from our fulfillment center. We partner with reliable logistics carriers to ensure your parcel is handled with care throughout its journey.

Once your order is confirmed and prepared for dispatch, you will receive a notification email containing your tracking information. This allows you to monitor the progress of your delivery. Please note that shipping times are estimates and can be influenced by factors such as destination, service availability, and seasonal volumes. We strive to meet these estimates consistently and appreciate your understanding should occasional delays arise due to circumstances beyond our immediate control.

We are proud to serve a global community. Depending on your location, different shipping methods and service levels may apply. All relevant customs declarations and import duties are the responsibility of the recipient, as determined by local regulations in your country.

Our Returns & Exchanges Commitment

We stand behind the quality and craftsmanship of every item we sell. If you are not completely satisfied with your purchase, we are here to help. Our returns process is designed to be straightforward.

To be eligible for a return or exchange, items must be in their original, unworn, and unwashed condition, with all tags attached and in their original packaging. This ensures the product can be responsibly restocked. We kindly ask that you initiate any return or exchange request within a reasonable timeframe from the delivery date, as outlined in our full policy.

To start the process, please contact our customer service team through the portal on our website. You will receive instructions and authorization for your return. We advise using a trackable shipping service and retaining proof of postage for your return parcel, as we cannot be held responsible for items lost in transit back to us.

Once your return is received and inspected, we will notify you of the status. If approved, your refund will be processed automatically to the original method of payment, or an exchange will be initiated for your desired item, subject to availability. Please be aware that the time it takes for the refund to be reflected in your account can vary depending on your financial institution.

Important Considerations

Sale items or final clearance products may be subject to different conditions. We also reserve the right to refuse a return or exchange if an item does not meet the required condition standards upon arrival at our returns center. In the rare event you receive an item that is faulty or incorrect, please contact us immediately so we can promptly rectify the situation at no cost to you.

Your Satisfaction Matters

Ultimately, our aim is for you to be delighted with your purchase. This policy is built on principles of fairness, clarity, and respect for both our customers and our products. We continuously refine our logistics and customer service practices to improve your experience.

For complete, step-by-step guidance and all necessary specifics, we encourage you to visit the official Shipping & Returns page on our website. Our dedicated team is also available to assist with any questions not covered here, ensuring you have all the information needed to shop with confidence.

Thank you for your support.